Vending Machine Service
Discover NewFuns' innovative vending solutions. Our Service page highlights our top products: the cotton candy vending machine and phone case vending machine. Experience seamless, efficient vending with NewFuns, your trusted vending machine provider.
Pre-Sales Service for Smart Vending Machine Business
01. Demand analysis
Our professional consultants will talk to customers closely to understand what they need and what they expect. By studying what customers want, we can provide them with personalised solutions to make sure that the products meet their specific requirements.
02. Product recommendation
We will suggest the best products and settings for your needs and give you all the technical details and information about how they work. Our team will make sure that customers can easily understand the good points and features of each product.
03. Sample display
Come and visit our display center or try out some samples. You can see for yourself how good our products are and how well they work, so you can make more informed decisions about buying.
04. Customized solution design
Once we know what you need, our design team will give you an early version of the product to make sure you're happy with how it looks and works.
In-Sales Service for Vending Machine Business
01. Production tracking
Once you've placed your order, we'll let you know how it's coming along. You can check the order status at any time. Our team will regularly contact customers to let them know how the order is progressing.
02. Quality monitoring
We have strict rules to make sure that every part of the production process is done properly. We carry out lots of quality checks to make sure the product is the best it can be.
03. On-site installation support
After the product is made, our expert technical team will go to the customer's chosen place to install and fix the equipment, making sure it works well.
After-Sales Service for Vending Machine Business
01. Training support
After we install the equipment, we will teach customers how to use it.
02. Technical support
Our technical support team is available 24/7 to help customers with any problems they have while using our products. You can contact us by phone, email or online.
03. Maintenance and care
To make sure that the equipment works well for a long time, we offer regular maintenance and care services. We will check and look after the equipment at the times we agree on to make sure it is always in the best condition.
04. Warranty Policy
We provide a one-year warranty. If something breaks because of problems with the materials or how it was made during this time, we will fix it for free.
05. Customer Feedback
We regularly ask our customers for feedback and suggestions to improve our products and services. Our main goal is to make our customers happy.
Why Choose Newfuns's Customization Services
Maintenance Service Guarantee for Vending Machine
At NewFuns, we value the customer's experience and promise to provide efficient and reliable maintenance service guarantees to ensure that your equipment is always in the best operating condition.
① Services We Provide
② Repair Service Process
01. Fault repair
If you have a problem with your equipment, you can contact our customer service team by phone, email or online. When you get in touch, please explain what the problem is and provide the model number of the equipment.
02. Fault confirmation
Our technical support team will talk to the customer to check the problem and decide if they need to send a technician to the site.
03. On-site repair
When the technician arrives at your home or business, they will check what the problem is and come up with a plan to fix it. Then, when the customer has confirmed, the repair will begin.
04. Quality inspection
When the repair is finished, the technician will check that everything is working properly and fix any problems.
05. Customer return visit
After the repair is completed, we will return to the customer to confirm the customer's satisfaction with the repair service and answer any follow-up questions.
③ Extended warranty service
If you want longer protection, we can give you an extended warranty.
When you buy the equipment, you can choose to extend the warranty. This means you will have a longer warranty period and a repair service guarantee.
FAQs
Customization
How to deal with the transportation and installation of customized products?
We will arrange transportation according to customer needs to ensure that the product arrives safely at the designated location. At the same time, we provide professional on-site installation and commissioning services to ensure that the equipment is put into use smoothly.
Does the customization service support international customers?
Yes, we welcome international customers to cooperate with us, and we can provide multi-language support and meet the customization needs of different markets.
How long does customization take?
The time for customization will vary depending on the complexity of the project. Generally, the production cycle is 4 to 6 weeks after the plan is confirmed.
How to ensure the quality of customized products?
We implement a strict quality management system, and all products undergo multiple testing processes to ensure that they meet high quality standards.
Can samples be provided?
We can provide samples according to customer needs, but the cost and delivery time of samples will vary depending on the product type.
What is the minimum order quantity for customized services?
There is no fixed minimum order quantity for our customized services, but the specific requirements will vary depending on the product type and customization requirements.
NewFuns focuses on professional customization of smart retail equipment,
Contact us to get solutions for automatic vending machines.
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